How can we help you?
Browse by topic below or search for your question.
Booking & Scheduling
How do I book a photographer?
Can I reschedule my session?
What happens after I book?
How far in advance should I book?
Can I book same-day?
Payments & Refunds
What protections do I get with a Shuttercat booking?
When am I charged?
How does payment work on Shuttercat?
What is the 72-hour review window?
Can I get a refund?
Is my payment secure?
Can I use a gift card?
What if I'm charged incorrectly?
Working with Photographers
How do I communicate with my photographer?
What if my photographer cancels?
How do I receive my photos?
Can I request specific shots or styles?
How do I leave a review?
My Account
How do I create an account?
How do I reset my password?
Can I update my email or phone number?
How do I delete my account?
For Photographers
How do I apply to join Shuttercat?
How does payout work?
How do I update my profile or pricing?
Can I pause my profile?
Trust & Safety
How are photographers verified?
What if I feel unsafe?
How do I report a problem?
Is my personal information protected?