Privacy Policy

Shuttercat LLC ("Shuttercat," "we," "us," or "our") is the controller of personal information collected through our Services. We are a Delaware limited liability company with our registered office at 8 The Green STE B, Dover, Kent County, DE 19901, United States. We operate the Shuttercat photography marketplace at shuttercat.com.

From clients:

• Name, email address, and contact information when you create an account
• Payment information - processed and stored securely by Stripe. Shuttercat does not store your card details directly.
• Booking history, session preferences, and communications with photographers on our platform
• Location information (city/region) when you search for photographers

From photographers:

• Name, email address, contact information, and profile details
• Portfolio images and session information you upload
• Identity verification documents (government-issued ID and selfie) - stored securely and used only for verification purposes
• Banking and payout information - processed and stored securely by Stripe Connect. Shuttercat does not store your banking details directly.
• Booking history and client communications on our platform

From all users:

• Device information, browser type, and IP address
• Usage data including pages visited, searches performed, and features used
• Cookies and similar tracking technologies (see Cookies section below)

• To operate the Shuttercat platform and facilitate bookings between clients and photographers
• To process payments and payouts securely through Stripe
• To verify photographer identity and maintain platform safety
• To send booking confirmations, receipts, and service-related communications
• To respond to support requests and resolve disputes
• To improve our platform, features, and user experience
• To send marketing communications - you can opt out at any time

We do not sell your personal information. We share information only in the following circumstances:

• With photographers and clients as necessary to facilitate a booking (e.g., sharing a client's name and contact info with the photographer they've booked)
• With Stripe, our payment processor, to handle payments and payouts
• With identity verification services to verify photographer identity
• With service providers who help us operate our platform (hosting, email, analytics) - bound by confidentiality agreements
• When required by law, court order, or to protect the safety of our users or the public
• In connection with a merger, acquisition, or sale of assets - you will be notified if this occurs

Photographers may optionally connect an external calendar (such as Google Calendar, Apple Calendar, or Outlook) by providing a private iCal subscription link. This feature is off by default and only active if you connect a calendar yourself.

What we read: only the start and end times of events on that calendar, so we know when you are unavailable. We do not import or store event titles, descriptions, locations, attendees, guest lists, or attachments.

What we store: the subscription link you provide (treated as a credential and readable only by you and Shuttercat staff who need it for support), and the busy time windows derived from it. Busy windows are replaced each time the calendar is refreshed, which happens automatically about every 30 minutes.

Outbound feed: Shuttercat also generates a private subscription link you can add to your own calendar. It contains the date, time, and reference of your confirmed Shuttercat bookings. Anyone who has that link can view that information, so keep it private. You can disconnect a calendar or stop using the outbound link at any time from your dashboard, which deletes the stored busy times for that calendar.

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting privacy@shuttercat.com. Note that some information may be retained for legal or dispute resolution purposes.

Shuttercat uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how our platform is used. You can control cookies through your browser settings. Disabling cookies may affect platform functionality.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain uses of your information
• Request a copy of your data in a portable format

To exercise these rights, contact privacy@shuttercat.com.

Shuttercat is not intended for users under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, contact us immediately.

We implement industry-standard security measures to protect your information. Payment data is handled exclusively by Stripe, which is PCI-DSS Level 1 certified. Identity verification documents are stored with encryption. No method of transmission over the internet is 100% secure - if you have security concerns, contact us at privacy@shuttercat.com.

We may update this policy from time to time. We'll notify you of significant changes by email or by posting a notice on the platform. Continued use of Shuttercat after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, contact us at privacy@shuttercat.com or by mail at: Shuttercat LLC - Attn: Privacy, 8 The Green STE B, Dover, Kent County, DE 19901, United States.