Built for people who take their safety seriously.
Shuttercat is designed from the ground up to be safer than booking a photographer on Instagram, Craigslist, or a lead-gen site. Here's exactly how - and why it matters.
How we protect clients.
Every photographer who applies goes through a real portfolio review by our team - no algorithms, no auto-approvals.
Before a photographer can accept bookings, they complete identity verification - so you know exactly who you're meeting.
When you book, your payment is held securely and doesn't release to the photographer until after your session is marked complete.
You can't review a photographer on Shuttercat unless you've actually booked and completed a session with them.
Keep messaging inside Shuttercat - our team can review the full message history if a dispute arises.
If you ever feel unsafe, uncomfortable, or something doesn't go as expected - contact us immediately. We take every report seriously.
Contact SupportHow we protect photographers.
Clients who book through Shuttercat have verified email addresses and payment methods on file before they ever reach you.
When a client books you, payment is already collected and held in escrow - released to you after the session is complete.
You set your own cancellation policy on your profile, and Shuttercat enforces it on every booking.
If a client raises a dispute, our team reviews the full communication history and booking record before making any decision - we don't assume the client is right.
If a client behaves inappropriately or makes you feel unsafe - report it immediately. We take photographer safety as seriously as client safety.
Contact SupportHow disputes work.
We hope you never need this section. But if something goes wrong - here's what happens:
Either party contacts Shuttercat support.
Our team reviews the booking record, communication history, and any evidence submitted.
We reach a resolution based on the facts - not assumptions.
Payments are adjusted or held accordingly.
We aim to resolve all disputes within 5 business days.
Payment security powered by Stripe.
All payments on Shuttercat are processed by Stripe - the same infrastructure used by Amazon, Shopify, and millions of businesses worldwide. Shuttercat never stores your card details.
Stripe is PCI-DSS Level 1 certified - the highest level of payment security available anywhere in the industry.
Questions about safety on Shuttercat?
Our team is here. Reach out anytime.
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